FAQ
I've opted into les Amis VIP, how do I receive my welcome discount?
Bienvenue to our emailing list, we're so happy that you joined us! Once you sign up, please check your email to confirm you're in and activate your one time code!
When will I receive my order?
Please visit our Orders + Shipping page for all the specifics on your package's imminent arrival!
How can I track my package delivery?
We offer up to date order tracking at Chez la Parisienne! Please visit Track My Order for immediate results. If you have not received tracking info or are having any problems viewing your tracking status, please don't hesitate to contact our 24/7 customer service team at bonjour@chezlaparisienne.com and our team will do its best to resolve any issues you may be having.
Do you ship internationally?
We offer worldwide shipping at Chez la Parisienne! For more information on shipping times and where we ship, please visit our Orders + Shipping page.
What size should I order?
Most product sizes are true to fit in common US sizes (many ranging from XXS-XXL). Product descriptions will offer specific sizing recommendations.
**PLEASE NOTE**
Many of our products show different sizing on their tags than what we list on our site. Do not worry, this is normal! This can occur due to our preferred designs and styling preferences for each collection. (Our sizing directly correlates to each product's individual sizing charts)
If you are still unsure as to what size and fit is right for you, we offer personalized styling help at
bonjour@chezlaparisienne.com
My order isn't what I expected, can I return or exchange for something else?
We offer full refunds or exchanges on all products within 14 days of package arrival. Please see our Returns/Exchanges page for more info and our step by step guide to this process.
Please reach out directly to us for more help with your return or exchange at
bonjour@chezlaparisienne.com
How do I even start to build the perfect French wardrobe?
We know it can be overwhelming if you've decided to revamp your closet, change your style, and emulate the perfect Parisian Chic look. Start with our Wardrobe Essentials for the basics that every French Woman owns. Although she loves fashion and following new trends, the core of her style philosophy is to have the classic pieces that she can mix, match and weave into every look for a timeless, chic, style.
Check out our Instagram and Blog for tips and tricks on where to begin, more styling inspiration, and our picks of the essentials every Parisienne should have on hand!
Am I too young or too old for this?
We believe that true style and feeling good in your skin never has an age limit. Like a true Parisienne, she will dress to her best at any age and for any occasion. If you are feeling unsure as to what styles suit you best, how to style our products, or even where to begin, our personalized Stylists can help!
Reach out to us at
bonjour@chezlaparisienne.com for an individual consultation and see what pieces we recommend for your body and lifestyle.
If you just need a bit more inspiration, check out our Instagram and Blog for even more styling tips à la Parisienne to achieve your perfect, timeless, French woman's wardrobe.
How can I connect with you?
We'd love to hear from you! Feel free to send us an email at
bonjour@chezlaparisienne.com , review the products you love, or find us on social media and share how you've styled your pieces with #chezlaparisiennestyle to be featured!
Our Instagram and Blog offers styling tips on achieving your essential French wardrobe, our favorite Parisian trends from Fashion Week to Street Style, and all things life à Paris!
"I don't do Fashion, I am Fashion" -Coco Chanel